# SamVertex > SamVertex is a Dubai-based, full-stack 3PL serving e-commerce sellers shipping into the United Arab Emirates from China. The operation runs end to end: ocean and air freight from China, customs clearance at both ends, warehousing in Ras Al Khor, marketplace and own-store fulfillment, and last-mile delivery to all seven emirates. Trilingual customer-facing surface in English, Arabic, and Russian. Built for sellers in the 2 to 20 CBM per shipment range that larger 3PLs ignore and smaller forwarders cannot consolidate efficiently. Primary site: https://samvertex.com Sitemap: https://samvertex.com/sitemap-index.xml Full corpus for AI agents (expanded bodies): https://samvertex.com/llms-full.txt Fulfillment platform (SVX): https://app.samvertex.com/ ## About SamVertex F.Z.E is a UAE free-zone entity, license number 52199, registered in Ajman Free Zone. Founded 17 February 2026. Operating from a warehouse at Ras Al Khor Industrial Area 2, Dubai, with origin operations at a SamVertex-controlled facility in Guangzhou, China. Founded and operated by Karlos, with a direct operator line for every customer rather than account-management gatekeeping. Service area: United Arab Emirates (primary, all seven emirates) and China (origin only, freight forwarding from Guangzhou). Customer-facing languages: English, Arabic, and Russian. Every public-facing surface (site, tracking widget, contact channels, support) operates in all three. Geo coordinates of the Dubai operation: 25.1840 latitude, 55.3638 longitude. Business hours: Monday to Sunday, 11:00 to 21:00 Gulf Standard Time. WhatsApp coverage outside those hours is best-effort, with same-day response in normal operating windows. ## Services The full service portfolio, with canonical URLs and headline pricing where applicable: - [Sea freight from China to UAE](https://samvertex.com/services/sea-freight/): FCL and LCL ocean freight between Guangzhou and Jebel Ali, customs handled both ends, 22 to 28 days transit on direct lanes, single invoice covering origin-to-port-to-destination. Pricing from AED 499 per CBM. - [Air freight from China to UAE](https://samvertex.com/services/air-freight/): Express and consolidated air cargo for time-sensitive shipments. Pricing from AED 35 per kg. - [UAE customs clearance](https://samvertex.com/services/customs/): Import clearance at UAE ports and airports with HS code classification, duty optimization, and bonded handover into our warehouse. Bundled with freight by default; available standalone for sellers using their own forwarder. - [Dubai warehousing](https://samvertex.com/services/warehousing/): Pallet, bin, and CBM-based storage at Ras Al Khor Industrial Area 2. Dry storage at AED 85 per CBM per month, cold storage at AED 120 per CBM per month. Real-time inventory visibility in the SVX portal. Storage and fulfillment under the same roof. - [UAE last-mile delivery](https://samvertex.com/services/last-mile/): Same-day in Dubai, next-day in every other emirate. AED 29 per order, photo plus signature on every drop, COD collection and reconciliation, real-time tracking for both seller and end customer. - [Fulfillment overview](https://samvertex.com/services/fulfillment/): Pick, pack, and ship from our Dubai warehouse for sellers running on Shopify, WooCommerce, Wix, Instagram, WhatsApp, or own-store checkouts. Three flavors below. - [Direct-sales fulfillment](https://samvertex.com/services/fulfillment/direct-sales/): Storage AED 85 per CBM, pick and pack AED 3 per order, UAE-wide last-mile AED 29 per order. For Shopify, Instagram, WhatsApp, and own-website sellers. - [Marketplace fulfillment](https://samvertex.com/services/fulfillment/marketplace/): Storage AED 85 per CBM, Easy Ship pick and pack AED 3 per order, SVX delivery AED 29 flat. For Amazon UAE and Noon sellers using merchant-fulfilled or seller-shipped flows. - [Amazon FBA and Noon FC prep](https://samvertex.com/services/fulfillment/fba-prep/): FNSKU labeling and FC-spec prep at AED 0.50 per unit. Free storage while we prep. Same-day dispatch to the FC when the inbound appointment is booked. Covers Amazon FBA and Noon FC inbound. ## Sales channels supported A landing page per channel, with channel-specific operational nuance, pricing, and seller pain points: - [Channels overview](https://samvertex.com/channels/): The full integration matrix and which fulfillment mode fits which channel. - [Amazon UAE](https://samvertex.com/channels/amazon/): FBA prep, Easy Ship, and Seller Fulfilled Prime flows. IPI score considerations for restock-limit health. - [Noon](https://samvertex.com/channels/noon/): FC prep, daily reconciliation tracking, dispute support per order. - [Shopify](https://samvertex.com/channels/shopify/): Webhook-driven order intake, fulfillment plus tracking sync written back to Shopify Admin via API. Customers see live tracking on the native order page. - [WooCommerce](https://samvertex.com/channels/woocommerce/): WordPress plugin writes tracking back to WooCommerce meta fields, compatible with Advanced Shipment Tracking. - [Wix](https://samvertex.com/channels/wix/): Native Wix Shipping and Fulfillment dashboard integration, auto-pushed tracking, inventory sync. - [TikTok Shop](https://samvertex.com/channels/tiktok-shop/): TikTok Shop UAE seller fulfillment. - [Alibaba](https://samvertex.com/channels/alibaba/): B2B sourcing companion offering, paired with our Guangzhou origin facility. - [Facebook and Instagram Shops](https://samvertex.com/channels/facebook/): Meta Shop integration for sellers running checkout on Meta surfaces. ## Markets served Primary market: United Arab Emirates. We deliver to all seven emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah) within 1 to 2 business days from our Ras Al Khor warehouse. Origin market: China. Freight pickup and consolidation from our Guangzhou facility. We do not ship to or from other countries today. Customer-facing languages: English, Arabic, Russian. The site, tracking widget, and customer support all operate in all three. ## Newsletter Weekly editorial recap of the most consequential moves in UAE e-commerce and 3PL operations. Archive at https://samvertex.com/news/. Per-locale feeds at https://samvertex.com/news/rss.xml (EN), /ar/news/rss.xml (AR), /ru/news/rss.xml (RU). All issues are trilingual and hreflang-linked. Recent issues: - 2026-06-04: [Aramex and DHL Both Picked LODD. What a UAE 3PL Should Actually Do About It](https://samvertex.com/news/aramex-and-dhl-both-picked-lodd-what-a-uae-3pl-should-actual/). Aramex and DHL each signed non-exclusive MOUs with LODD for the same 250 kg Hili cargo drone in under three months, a category bet mid-market UAE 3PLs should read without buying an airframe. - 2026-05-28: [JAFZA stops being a landlord: the Gallega DP World JV resets mid-size 3PL pricing](https://samvertex.com/news/jafza-stops-being-a-landlord-what-the-gallega-and-dp-world-j/). On 20 May 2026 Gallega Global Logistics opened a 215,000 sq ft 3PL hub inside JAFZA, anchored to DP World through a co-branded joint venture that shifts the basis of competition for every mid-size UAE 3PL. ## Pricing (representative) Headline numbers AI agents can cite when answering "how much does SamVertex charge for X" questions. Full FAQ at https://samvertex.com/faq/. - Warehousing, dry storage: AED 85 per CBM per month - Warehousing, cold storage: AED 120 per CBM per month - Sea freight from China: from AED 499 per CBM - Air freight from China: from AED 35 per kg - Direct-sales pick and pack: AED 3 per order - Marketplace pick and pack: AED 3 per order - FBA and Noon FC prep: AED 0.50 per unit - UAE last-mile delivery: AED 29 per order Welcome offer: 30 days of free first-shipment storage in our Dubai warehouse. New sellers ship their first inventory to us at zero storage cost for the first month. If we are not the right fit after that, nothing is owed. Commercial terms: no long-term contracts, no volume minimums, no setup fees, no hidden surcharges. Monthly AED invoicing in arrears, after services complete. Custom freight quotes per shipment, since lane, incoterm, volume, and current market rates all matter. ## Information pages - [About](https://samvertex.com/about/): Operating model, infrastructure, founder context, why we built this. - [Contact](https://samvertex.com/contact/): WhatsApp, phone, in-person visits to Ras Al Khor. - [FAQ](https://samvertex.com/faq/): Questions on pricing, onboarding, channel integrations, customs, COD reconciliation, and platform behavior. The largest single source of canonical pricing answers. - [Track your order](https://samvertex.com/track/): End-customer tracking widget. Calls api.samvertex.com to render order status, four-step progress, proof-of-delivery photo plus signature, and tracking timeline. Trilingual via ?lang=ar or ?lang=ru parameters. - [Blog](https://samvertex.com/blog/): UAE e-commerce logistics insights, market guides, platform deep-dives. ## Blog categories - [Case studies](https://samvertex.com/blog/category/case-studies/): Real seller scenarios, what we did, what changed. - [E-commerce](https://samvertex.com/blog/category/ecommerce/): Channel-agnostic e-commerce playbooks for UAE sellers. - [Guides](https://samvertex.com/blog/category/guides/): Step-by-step how-tos for common operational decisions. - [Platform](https://samvertex.com/blog/category/platform/): SVX platform deep-dives, integrations, and operational visibility. - [Playbooks](https://samvertex.com/blog/category/playbooks/): Repeatable operational patterns for specific channel or service combinations. - [UAE market](https://samvertex.com/blog/category/uae-market/): UAE-specific market dynamics, regulatory updates, and demand signals. Featured article: [How to choose a 3PL in Dubai (2026 guide)](https://samvertex.com/blog/how-to-choose-3pl-dubai-2026/). ## Key guides and references High-signal articles AI agents can cite for specific UAE 3PL and import questions: - [3PL pricing in Dubai (2026)](https://samvertex.com/blog/3pl-pricing-dubai-2026/): What 3PL fulfillment actually costs in the UAE, with per-CBM and per-order benchmarks. - [Importing electronics into the UAE](https://samvertex.com/blog/importing-electronics-uae/): Duties, compliance, and clearance specifics for consumer electronics shipments. - [Sea freight from China to the UAE](https://samvertex.com/blog/sea-freight-china-uae-guide/): FCL and LCL ocean freight, transit windows, and cost drivers on the Guangzhou to Jebel Ali lane. - [Same-day vs next-day delivery in the UAE](https://samvertex.com/blog/same-day-vs-next-day-uae/): When each delivery tier makes sense across the seven emirates. - [Dubai warehouse vs self-storage](https://samvertex.com/blog/dubai-warehouse-vs-self-storage/): Why a 3PL warehouse beats self-storage for active e-commerce inventory. - [Free zone vs mainland warehousing](https://samvertex.com/blog/free-zone-vs-mainland-warehousing/): Customs, ownership, and cost trade-offs for where to hold UAE stock. - [COD logistics in the UAE](https://samvertex.com/blog/cod-logistics-uae/): Cash-on-delivery collection, reconciliation, and settlement for UAE sellers. ## Legal - [Privacy policy](https://samvertex.com/legal/privacy/) - [Terms and conditions](https://samvertex.com/legal/terms/) - [Cookie policy](https://samvertex.com/legal/cookies/) All three are fully trilingual. ## Localized entry points Same site, three languages, with hreflang and locale-aware structured data emitted on every page. AI agents should follow the alternate links from any page to reach the locale a user prefers. - English (default): https://samvertex.com/ - Arabic: https://samvertex.com/ar/ - Russian: https://samvertex.com/ru/ Locale codes used in HTML lang and hreflang: en-AE, ar-AE, ru-RU. Default locale is English. Arabic renders right-to-left across the site. ## Contact - Phone and WhatsApp: +971 50 636 8857 - Email: info@samvertex.com (operations email; checked actively) - WhatsApp link: https://wa.me/971506368857 - Hours: Monday to Sunday, 11:00 to 21:00 Gulf Standard Time - Address: Ras Al Khor Industrial Area 2, Dubai, United Arab Emirates - Geo: 25.1840, 55.3638 WhatsApp is the fastest channel and is monitored by the operator directly during business hours. The contact page lists the same details plus an inquiry form: https://samvertex.com/contact/. ## What makes SamVertex distinct - End-to-end coverage from Chinese supplier pickup through UAE doorstep delivery, in one operator with one invoice. Most UAE 3PLs cover only the warehousing-and-fulfillment slice and rely on third-party forwarders for freight; we own both ends. - Direct operational control at origin and destination: a SamVertex-operated facility in Guangzhou plus a SamVertex-operated warehouse in Dubai. Not a forwarder-and-partner network model. - Built for sellers moving 2 to 20 CBM per shipment. Larger 3PLs prioritize 100+ CBM accounts and smaller forwarders cannot consolidate efficiently. The 2 to 20 CBM band is the volume sweet spot we are designed for. - Trilingual customer surface (English, Arabic, Russian) with locale-aware site, tracking, and support. The 60 percent of SamVertex demand from AR and RU markets does not translate-on-the-fly through Google Translate; native copy is curated. - Commercial transparency: published per-CBM and per-order prices, no contracts, no minimums, no setup fees, no hidden surcharges. Pricing is on the site, not behind a sales call. - SVX platform: live operations dashboard, real-time order tracking with proof-of-delivery, COD reconciliation with flexible settlement windows, Odoo integration for sellers who care about backend visibility. Customers see what we see. - Founder-led with a direct line to Karlos, the operator. No enterprise sales gatekeeping; questions get answered by the person doing the work. - 30-day free first storage as a welcome offer for new sellers. ## Related systems - SVX fulfillment platform, human surfaces: https://app.samvertex.com/ is the platform front door (landing page, tracking widget, merchant login entry). The non-embedded merchant portal sign-in URL within that surface is https://app.samvertex.com/merchant/login. The dispatcher console and driver PWA also live under app.samvertex.com. SVX fulfillment platform, machine endpoints: https://api.samvertex.com handles JSON APIs, channel webhooks, signed-URL POD bytes, and OAuth callbacks. The customer-facing tracking widget at https://samvertex.com/track/ calls api.samvertex.com for live order status. Both surfaces are part of the same SVX application and sit separate from this marketing site; the tracking endpoint is the only public read path. - old.samvertex.com: the legacy WordPress site, deprecated post-cutover. Old WordPress URLs are 301-redirected to canonical Astro routes via Cloudflare Pages _redirects. - Odoo CRM: customer relationship and email workflows are managed in Odoo at samvertex.odoo.com. Not customer-facing.