Any question you have, at anytime, we’re ready to answer it…
We’ve gathered the most common questions and answers to help you get the information you need quickly. If you don’t find what you’re looking for, feel free to reach out, we’re here to help!
Dumpy
Ensure that all documentation—like commercial invoices, packing lists, and the bill of lading—is completed accurately and shared on time. Coordinate closely with your supplier to avoid mismatches or document issues that can delay customs clearance.
Yes, in some cases. If the shipment is set up with a “Telex Release” or “Express Release,” the original OBL isn’t required. Otherwise, delays may occur if the original is missing.
We handle hundreds of containers annually across sea, air, and land freight services, supporting both small startups and growing businesses.
Chargeable weight is based on whichever is greater: actual weight or volumetric weight (length x width x height ÷ 6000 for air freight).
This depends on the mode of transport. For sea freight, standard 20ft or 40ft containers are used, but we can accommodate oversized or overweight cargo with special arrangements.
Start with understanding your product, choose the right shipping method, and always work with professionals for documentation and customs. We provide free consultations to help you avoid common pitfalls.
Yes, we offer secure storage and warehouse facilities in key locations. You can drop off your cargo or we can arrange pickup.
