Effective Date: 07/20/2025.
At SamVertex, we value your privacy. This policy outlines how we collect, use, and protect your information when you use our website or services. By accessing our website, you agree to the practices described here.
What we collect:
We may collect personal and business-related information when you interact with our website, forms, or services. This may include:
Your full name, phone number, and email address
Company details and delivery preferences
Shipping and billing information
Technical data such as your IP address, browser type, and device
Any other information you choose to provide (e.g. inquiries, feedback)
How we use this information:
We collect your information to:
Process your orders and deliver logistics and warehousing services
Provide customer support and respond to your inquiries
Maintain accurate internal records
Improve our website and overall service experience
Send you updates, notifications, or promotional messages (only if you opt in)
We only use your information for the purposes you expect, and we never sell or rent your data.
How we store and protect your information:
We store your data on secure servers and take appropriate technical and organizational measures to safeguard it. This includes access restrictions, encryption, firewalls, and routine data security audits. While we take every reasonable step to protect your data, no system can be 100% secure. If a breach ever occurs, we will notify you promptly in line with UAE regulations.
Use of cookies:
Like most websites, we use cookies to personalize your experience and gather website analytics. Cookies help us understand how visitors interact with our site so we can improve functionality.
You can choose to disable cookies through your browser, but this may affect how some features behave.
Third-party tools and services:
We may share limited information with trusted third-party tools to help operate our business efficiently, including:
Web analytics platforms (e.g. Google Analytics)
Payment gateways
Messaging and communication tools
Hosting and cloud infrastructure providers
These providers are only given the information necessary to perform their services and are obligated to maintain confidentiality.
Links to other websites:
Our website may contain links to external sites we don’t control. We’re not responsible for their content or privacy practices. If you visit other websites through our links, we encourage you to review their privacy policies.
Embedded content:
Some pages on our website may include embedded content (like videos or maps). These act as if you’ve visited the external site directly, which may collect data or use cookies beyond our control.
Your rights:
You are entitled to request access to the personal information we hold about you. You can also:
Ask for corrections to inaccurate data
Request deletion of your personal information
Withdraw your consent to receive marketing emails
To do so, just contact us using the details at the end of this policy. We aim to respond to all valid requests within a reasonable timeframe.
Policy updates:
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page, and if they are significant, we’ll notify you directly where possible.
Contact us:
Have questions about your data or how we use it? Feel free to reach out:
📧 Email: support@samvertex.com
📞 Phone: +971 50 636 8857
