Frequently Asked Questions….
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SamVertex is a logistics and warehousing partner for online sellers, dropshippers, and e-commerce businesses, especially those selling on Amazon, Noon, or their own websites.
We’re proudly based in Dubai, with our main warehouse located close to major shipping hubs for fast, reliable fulfillment across the UAE.
We provide international shipping (air & sea), warehousing, fulfillment, customs clearance, and delivery, all tailored for marketplace and online sellers.
Just get in touch through our contact form or phone, we’ll guide you through the onboarding process and tailor a solution based on your needs.
Absolutely. We work with businesses of all sizes, including new sellers just getting started. No large volumes required.
Yes! We’re happy to provide advice on logistics, paperwork, and strategy, especially for sellers new to e-commerce or importing.
Yes, you can book a visit. We’re always open to showing our operations and discussing your storage or shipping needs in person.
No minimums required. Whether you need a single shipment or ongoing warehousing, we’re flexible and scalable.
Yes. We support clients globally who want to store and ship products from our Dubai warehouse.
Not at all. We also support sellers on Shopify, WooCommerce, TikTok Shops, and other custom platforms.
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Sea shipping involves transporting your goods in containers via ocean freight. We handle everything from pickup at origin to customs clearance and delivery at your destination.
Sea shipping is ideal when you’re moving large quantities of stock and you’re not in a rush. It’s much more cost-effective than air, especially for bulk inventory.
Transit times vary depending on the origin, but most shipments from China to Dubai take around 25 to 35 days, including port handling and clearance.
Yes, we offer Less-than-Container Load (LCL) options for smaller shipments. You don’t need to fill a full container to use sea freight.
We provide shipment updates at each milestone. If you need real-time updates, just contact our team and we’ll let you know the latest status.
Typically, you’ll need a commercial invoice, packing list, and bill of lading. We can help you prepare or review these before shipping.
Yes, certain items like hazardous materials or restricted electronics may need special approval. Let us know your product type and we’ll guide you.
It depends on the volume, weight, and origin of your shipment. We’ll give you a clear quote upfront with no hidden fees.
Yes, we offer full customs clearance services at UAE ports. You don’t need a separate broker, we take care of everything.
Absolutely. Once your goods arrive, we can transfer them directly to our Dubai warehouse for storage, fulfillment, or delivery.
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Air shipping moves your goods via cargo planes. It’s the fastest method for international delivery, ideal for urgent or lightweight items.
Most shipments arrive in Dubai within 3 to 7 days, depending on the origin and carrier schedules.
Yes, air shipping usually costs more due to speed and weight-based pricing. It’s best for high-value or time-sensitive items.
You can ship most general cargo, documents, electronics, and other non-restricted items. Let us know what you’re shipping and we’ll advise if it’s suitable.
Pricing is based on chargeable weight, which considers both the actual and volumetric weight of your package, whichever is greater.
Yes, we handle everything from pickup to final delivery, including customs clearance and local logistics.
It depends on the airline and aircraft, but we’ll always find the best option to suit your cargo dimensions.
Yes, we provide tracking numbers and updates at each stage. You can also contact us for detailed shipment status.
You typically need a commercial invoice, packing list, and air waybill. We help prepare or review all required documents.
Yes, we can store your goods in our Dubai warehouse and fulfill orders as needed.
Dumpy
It’s the process of declaring goods to government authorities so they can enter or leave the country legally.
No. SamVertex handles all documentation and customs procedures on your behalf.
Typically, you’ll need a commercial invoice, packing list, and either a bill of lading or air waybill. We’ll guide you through every step.
It usually takes 1 to 2 working days if all documents are in order and there are no inspections or delays.
Yes. Items like restricted chemicals, counterfeit products, and unauthorized electronics may be prohibited. We’ll help you check in advance.
Absolutely. We prepare, review, and file all documents to ensure a smooth process.
We’ll coordinate with authorities, provide any additional documentation, and resolve issues as quickly as possible.
Yes. Whether you’re bringing goods into the UAE or sending them abroad, we manage the entire clearance process.
Duties are taxes based on your product type and value. We calculate them upfront so there are no surprises.
Yes. We keep you informed at every stage, from document submission to final release of your shipment.
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We offer dry warehouse storage, cold storage for temperature-sensitive goods, and container storage for larger cargo.
Storage is billed per cubic meter monthly. Cold and container storage have separate rates, you’ll always know what you’re paying for.
Whether you need space for a few days or several months, we’ve got flexible plans to match your needs.
Absolutely. Our warehouses are monitored 24/7 with CCTV, access control, and professional security.
Yes. We can pick, pack, and replenish your stock to Amazon or Noon directly from our storage.
Of course. Clients are welcome to schedule a visit or audit inventory with advance notice.
There’s no minimum. You can store as little as 1 CBM, ideal for small businesses or seasonal stock.
Yes. Our cold storage is perfect for products that require refrigeration or stable conditions.
We provide real-time inventory tracking, accessible through our system or connected to your platform.
Very quickly. Just send us a request and we’ll prepare it for pickup or delivery the same day or next.
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Absolutely. You send your inventory to our Dubai warehouse and we fulfill orders as they come in, so you never overstock.
Yes, we work with all major platforms and also accept manual order forwarding if your website is custom-built.
Yes. That means labeling, bundling, packaging, and delivering stock so you stay Prime-eligible with minimal hassle.
Definitely. You can monitor stock levels, shipment dates, and outgoing orders from your dashboard any time.
We receive returned items, restock them once they pass inspection, and update your inventory to stay accurate.
Yes. We can pack your orders in your own branded materials or plain neutral packaging based on your needs.
There isn’t one. Whether you’re selling one order per day or hundreds, we scale with your business.
Yes! We work with sellers on Instagram Shops, TikTok Shops, private websites, anywhere you make a sale online.
Most orders are packed and shipped within 24 hours of placement, so your customers get fast delivery.
Yes. We offer free consultations to help new sellers get registered, prep listings, comply with platform rules, and avoid common setbacks.
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It’s a direct-to-customer delivery service for sellers who store products in our Dubai warehouse and sell via their own websites.
We work with Shopify, WooCommerce, Wix, and custom sites, basically any platform where you receive customer orders.
You can forward them manually or automate order syncing through email or integrated tools.
Most orders are delivered same-day or next-day depending on the delivery location and time of dispatch.
Yes, we support COD within the UAE. We’ll collect the amount and settle with you on a scheduled basis.
Absolutely. Send us your branded boxes, flyers, or stickers and we’ll include them in every shipment.
We accept returns on your behalf, inspect the items, and either restock or report based on your instructions.
No problem. Our fulfillment team is built to handle high volumes efficiently with same-day turnaround.
Yes. We provide tracking links, and if you’re integrated, it can update automatically on your store.
No minimums. Whether you ship once a week or multiple times a day, we’ve got you covered.
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Yes, we support integration with major platforms and tools for order syncing, inventory updates, and tracking.
Our tech support team is available to troubleshoot integration issues or help you forward orders manually.
You can reach us by phone, WhatsApp, or email. We’re available 7 days a week during business hours.
Yes. We provide a dashboard to monitor your inventory, shipment history, and order status in real time.
Definitely. We offer setup guidance to connect your store with our system and automate workflows.
For urgent shipments or issues, we offer emergency contact support via WhatsApp.
We update your stock levels in real time after each movement, inbounds, outbounds, and returns.
Yes. You can request order summaries, stock movement logs, or any custom data set as needed.
Just drop us a message through your preferred channel. We’ll respond quickly and log the issue for follow-up.
Yes. We offer onboarding sessions and walkthroughs so you and your team can make the most of our system.
