Policies, terms, and how we handle your data.
SamVertex F.Z.E operates under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). The three documents below cover how we use your information, what you agree to when you use our services, and how cookies work on this site. Last reviewed April 27, 2026.
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Privacy Policy
How we collect, use, store, and protect your information when you visit samvertex.com or use our logistics services. Covers UAE PDPL rights, retention periods, and third-party processors.
See privacy policy -
Terms of Service
The agreement between you and SamVertex F.Z.E when you use our warehousing, fulfillment, freight, customs, and delivery services. Covers pricing, liability, claims, and dispute resolution under UAE law.
See terms of service -
Cookie Policy
The cookies and similar technologies we use to operate the site, measure performance, and run marketing. Includes opt-out paths and the specific trackers in use.
See cookie policy
Talk to us before signing up.
For privacy requests, contract questions, or data deletion, email [email protected] or send a WhatsApp message. Our team responds within 30 days for formal data requests and same-day for general questions during business hours.