Your Shopify dashboard should talk to your warehouse directly.
Every 3PL we tried forced merchants to run half their operation in spreadsheets. We built the SamVertex app for Shopify so orders, inventory, and fulfillment state live native in your Shopify admin.
Shopify merchants don't stay long on most UAE 3PLs. Here's why.
We talked to 50+ sellers before building. Same three complaints, different voices.
"We'd check our Shopify dashboard, then check our email, then check a Google Sheet from our 3PL. Three places for one order."
Fulfillment by spreadsheet
Your Shopify admin shows the sale. Your 3PL's system shows the warehouse. A human has to bridge them. That human is usually you or someone you pay.
"Our inventory in Shopify never matched what was actually in the warehouse. We'd oversell, we'd undersell. Both cost us."
No live inventory sync
Most 3PLs in UAE don't push inventory counts back to Shopify in real time. So your product listings show "in stock" after you're already out, or "sold out" after restocking. Both lose revenue.
"Tracking numbers came to my email two days after the customer asked where the package was."
Tracking handled offline
When your 3PL emails you a tracking number instead of pushing it to Shopify, your customer-facing tracking page stays empty. Every customer question becomes a support ticket.
Sound familiar? That's because it's every 3PL on this market. So we built the fix.
The SamVertex app for Shopify.
Admin · checkout · storefront
Orders · inventory · fulfillment state
Pick · pack · hand off to carrier
We listen to Shopify's webhook events for every order action. When an order is placed, we receive it in real time. When we ship it, we write the fulfillment and tracking back to your Shopify admin via the Admin API. Your customers see tracking on the native order page. Your admin dashboard shows accurate fulfillment status. No manual handoffs.
What an incoming webhook looks like
Redacted payload received by SamVertex when a Shopify order is placed. Every event is HMAC-signed so we know it is genuinely from your store.
{
"id": 4829103,
"order_number": 1042,
"total_price": "284.00",
"currency": "AED",
"customer": {
"email": "[redacted]",
"phone": "[redacted]"
},
"shipping_address": {
"address1": "[redacted]",
"city": "Dubai",
"country": "UAE"
},
"line_items": [
{
"sku": "SVX-UC-001",
"quantity": 2,
"title": "[merchant's product]"
}
],
"financial_status": "paid",
"fulfillment_status": null
}How your Shopify orders flow through us.
From the second your customer clicks "Pay," here's what happens and what changes in your Shopify admin at each step.
- 01
Order placed
In Shopify Order appears in adminfinancial_status = paidWhat we do Receive webhook within 2 secondsCustomer sees Order confirmation email (your template) - 02
Picking
In Shopify Order pending fulfillmentfulfillment_status = nullWhat we do Warehouse staff pick SKUs from rack-shelvesCustomer sees "Your order is being prepared" if configured - 03
Packing
In Shopify Still pendingfulfillment_status = nullWhat we do Pack per your specs, weigh, dimension-checkCustomer sees No new update - 04
Label printed
In Shopify Fulfillment created via Admin APItracking_number addedWhat we do Print AWB, schedule last-mile pickupCustomer sees Shipping confirmation with tracking link - 05
Out for delivery
In Shopify Tracking updates pushedfulfillment_status = in_transitWhat we do Carrier pickup, status synced via APICustomer sees Live tracking on your Shopify order page - 06
Delivered
In Shopify Fulfillment completefulfillment_status = deliveredWhat we do Capture POD, push to dashboardCustomer sees Delivery confirmation
Inventory that actually stays in sync.
Your inventory in Shopify and your inventory in our warehouse should always match. Here's how we keep them aligned.
- SVX-UC-001 47
- SVX-UC-002 12
- SVX-UC-003 0 Sold out
- SVX-UC-001 47
- SVX-UC-002 12
- SVX-UC-003 0 0 on hand
What it looks like inside Shopify.
Installed like any other Shopify app. Appears in your admin sidebar. Uninstall anytime if we disappoint you.
- Received
- Picking
- Packing
- Dispatched
- Delivered
What working with SamVertex on Shopify actually looks like.
The app is shipping today. The operations team behind it has been running UAE fulfillment for years. Here is what every merchant on our Shopify app gets, day one.
-
Transparent monthly pricing
One per-order rate, one app subscription, no hidden setup fees. You see the full pricing before you install. Same rate this month, same rate next month.
-
Direct operational team access
You get a dedicated WhatsApp group with our operational team. Not a ticket queue. Actual humans responding in minutes during business hours.
-
Feature requests that ship
Every two weeks we ship a new app capability. Merchants vote on priority. If the app is missing something your store needs, we hear you and fix it.
Same-day install during UAE business hours. Most stores go from "Shopify admin" to "first SamVertex-fulfilled order" in under 48 hours.
Transparent. Two rates: fulfillment and app.
Per order
- Pick and pack per orderAED X
- Branded or plain packagingIncluded
- Returns handlingAED Y per return
- StorageAED 85 / CBM / month
- BillingMonthly in AED
SamVertex for Shopify
- App subscriptionAED X / month
- Orders and SKUsUnlimited
- Inventory and tracking syncIncluded
- Updates and feature releasesIncluded
Technical questions Shopify merchants ask.
-
Does your app support Shopify Plus?
Yes. Our integration works on Basic, Shopify, Advanced, and Plus plans. Plus-specific features (Launchpad, Scripts) are not impacted.
-
What webhook events do you subscribe to?
orders/create, orders/updated, orders/cancelled, inventory_levels/update, fulfillments/create, and refunds/create. Full list in our developer docs at launch.
-
How do you handle inventory sync if I use multiple locations in Shopify?
We're modeled as a dedicated Shopify location ("SamVertex Warehouse - Ras Al Khor"). Inventory at our warehouse is tracked separately from your other locations. You can route orders to us based on zone or customer rules.
-
What happens if my Shopify store goes offline or the API is rate-limited?
Webhooks are queued with retries for up to 48 hours on our end. If we can't push fulfillment updates back due to rate limits, we retry with exponential backoff. Your data doesn't get lost.
-
Can I use your app while also keeping my existing fulfillment apps (like ShipStation, Shippo)?
Technically yes, but not recommended. Multiple apps writing fulfillment to the same orders creates conflicts. We usually replace your existing fulfillment app during onboarding.
-
How do I migrate existing orders if I switch to SamVertex?
We import your pending orders from Shopify at onboarding. Historical shipped orders stay in your records untouched. Open orders transition cleanly.
-
What's your app security model?
Standard OAuth 2.0, offline access tokens stored encrypted. HMAC signature verification on every webhook. We pass Shopify's app security requirements for Public App listing, though the app is currently in private/unlisted mode during development.
The fulfillment layer Shopify should have shipped with.
15-minute call to see if our Shopify app fits your store. Same-day install, transparent monthly pricing, direct operational team access.
Or call us directly at +971 50 636 8857. We answer.