Privacy Policy

Introduction

SamVertex F.Z.E respects your privacy. This policy describes what information we collect when you visit samvertex.com, use our services, or contact us, how we use that information, and the choices you have.

By using our website or services, you agree to this policy. If you do not agree, please do not use our services.

Who we are

SamVertex F.Z.E is a logistics and e-commerce enablement company operating under license 52199 in Ajman Free Zone, United Arab Emirates. Our warehouse operations are located at Ras Al Khor Industrial Area 2, Dubai, UAE.

For any questions about this policy or your data, contact us at [email protected].

Information we collect

Information you provide directly

When you contact us or use our services, you may share:

• Name and contact details (email, phone number, WhatsApp number)
• Company name and business information
• Service interest (the logistics services you are asking about)
• Message content from your inquiries
• Billing and payment information when you use our paid services
• Inventory information, including SKUs, quantities, and declared values, when you become a merchant on our platform
• Shipping addresses and customer details when you use our fulfillment and delivery services

Information we collect automatically

When you visit our website:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies (see our Cookie Policy)

Information from third parties

We may receive information from:

• Payment processors (Stripe, 3s Money) regarding transaction status
• Delivery partners regarding shipment status
• Marketplaces (Amazon, Noon, Shopify) when merchants integrate their accounts with our fulfillment platform

How we use your information

We use your information to:

• Provide and operate our logistics services
• Communicate with you about inquiries, services, and account updates
• Process payments and issue invoices
• Coordinate shipments, deliveries, and returns
• Send service notifications (delivery confirmations, invoice notices, tracking updates)
• Improve our website and services
• Comply with legal obligations under UAE law
• Detect and prevent fraud or misuse of our services

We do not sell your personal information to third parties.

Legal basis for processing

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), we process your data based on:

• Your consent when you contact us or sign up for services
• Contract performance when you use our paid services
• Legal obligations (tax records, regulatory compliance)
• Legitimate business interests (improving services, fraud prevention)

Who we share your information with

We share your information only when necessary to deliver our services or meet legal obligations. Specifically:

• Payment processors (Stripe, 3s Money) to process transactions
• Email service providers (Resend) to send transactional emails on our behalf
• Cloud hosting providers (Cloudflare) where our website and data are hosted
• Business management platforms (Odoo) for accounting and operations
• Delivery partners and customs brokers to move your goods
• Marketplaces (Amazon, Noon, Shopify) when you authorize integration
• Government authorities when required by UAE law or valid legal process
• Professional advisors (accountants, lawyers, auditors) under confidentiality obligations

All third parties we share data with are required to protect your information and use it only for the specified purpose.

International data transfers

Some of our service providers operate outside the UAE. When we transfer your data internationally, we ensure appropriate safeguards are in place, including contractual protections that require equivalent levels of data protection as required by UAE law.

How long we keep your information

We retain your data only as long as necessary:

• Contact form submissions: 24 months from submission
• Active merchant account data: for the duration of your account plus 36 months after closure (required for UAE tax and accounting regulations)
• Email communications: 24 months
• Payment and invoice records: 7 years (UAE commercial law requirement)
• Warehouse CCTV footage: 30 days on rolling basis
• Website analytics data: 26 months

After these periods, data is deleted or anonymized.

Your rights

Under UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)
• Object to certain types of processing
• Restrict processing in specific circumstances
• Data portability (receive your data in a structured format)
• Withdraw consent where we rely on consent to process your data

To exercise any of these rights, email [email protected]. We respond within 30 days.

If you believe we have not handled your data properly, you have the right to file a complaint with the UAE Data Office.

Data security

We use industry-standard security practices to protect your information:

• Encrypted connections (HTTPS/TLS) for all data transmission
• Access controls limiting who can view your data
• Regular security reviews of our systems
• Secure cloud infrastructure with enterprise-grade providers

No system is completely secure, but we work to protect your information and will notify affected parties promptly if a security incident occurs that compromises personal data.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, contact us immediately.

Cookies and tracking

We use cookies and similar technologies to understand how visitors use SamVertex and to measure the performance of our marketing. We use Google Analytics 4, Meta Pixel, and Google Ads conversion tracking. The specific cookies we set are listed in our Cookie Policy.

If you would prefer not to be tracked, you can clear cookies for samvertex.com in your browser settings, use a private/incognito window, or use a tracker-blocking browser extension.

Changes to this policy

We may update this policy from time to time. When we do, we update the "Last updated" date at the top and, for material changes, notify you through the website or by email if we have your contact details.

Contact us

For privacy questions, data requests, or to report concerns:

• Email: [email protected]
• Phone: +971 50 636 8857
• Address: Ras Al Khor Industrial Area 2, Dubai, United Arab Emirates

SamVertex F.Z.E, License 52199, Ajman Free Zone, UAE